We offer FedEX shipping on all our leather goods & fine jewelry with insurance. Because of the value, we add insurance + signature required upon delivery for every single product. Please note, House of Arella  is not responsible for any lost or stolen products following shipment from House of Arella to the delivery address provided by you.

House of Arella  leather goods and fine jewelry are handmade and one-of-a-kind. Due to the nature of this small handmade business, House of Arella does not offer returns.

Please email prior to purchasing for any questions to ensure an accurate order. We are happy to answer all questions. We do not offer refunds. By purchasing an item  from House of Arella's web-shop, you agree to the terms above. 

Each ARELLA handbag has been carefully made with exceptional leathers from around the world. Most House of Arella handbags are made with full grain vegetable tanned leather from the USA and Italy. These leathers will deepen and soften over time, creating beautiful and rich patinas. Marks and wrinkles are not imperfections, instead character to the nature of the leather. After continuous wear, scratches will soften and blend in, but if this bothers you, read below. 

​If you are concerned about scratches, dry leather, or just want to simply buff your beautiful handbag, please contact us for more detailed information.

You can reach us anytime via concierge@houseofarella.com We aim to respond quickly, usually within one business day.